If generation fails
We automatically issue a full refund and send a clear failure notice. You do not need to contact support - the system refunds before you could ask.
Before distribution
If you have not downloaded the files or distributed guest links, request a full refund - no interrogation required.
After files or links are shared
We first offer the included free regeneration for any character that missed the mark. If that does not resolve the issue, an administrator can approve a discretionary refund.
How refunds work
Approved refunds go back to the original payment method through Stripe, including any sales tax collected. Banks typically post them within 5-10 business days. Guest links and document access close when the refund event is processed.
Chargebacks
If something went wrong, email us before opening a card dispute - our refund path is faster than a chargeback and does not freeze your bank's process. We respond to every refund request within two business days.
Contact
Email support@suspectparty.com with the order ID from your confirmation email. Never send card details by email.